Terms and Conditions

Procedure for making changes

It is important to 1win Lebanon that the Terms and Conditions comply with all standards and reflect the current situation. Therefore, from time to time the management of the online casino may make changes or additions to the document. As soon as the new version is published on the official website, it will immediately take effect.

Company employees will notify gamers in advance by email about the upcoming update. However, they are advised to visit the relevant page on the site sometimes to stay up to date with all developments. Continued use of the website after the terms are updated means automatic acceptance of the new rules.

Conditions for accepting players

1win Lebanon sets clear requirements for those who wish to start playing on the site. These conditions contribute to a safe and responsible gaming environment for all users:

• The player must be over 18 years of age to visit the gaming site;
• The gamer must not have been diagnosed with a gambling addiction and is not in self-exclusion;
• The player cannot represent the interests of third parties or legal entities;
• The company does not accept bets from persons who are participants in a sporting event. This includes athletes, coaches and referees.

Rules for creating an account

In order to start playing in 1win Lebanon, a person must create a profile. The registration and account management have certain rules:

• The person must provide complete, accurate, and truthful information on the registration form;
• Each new gambler is required to undergo a verification and provide documents that prove their identity;
• The company prohibits having multiple accounts. Therefore, an attempt to re-register with an active profile will lead to blocking;
• The gambler must come up with a username that is not already taken by another player. In addition, the password must be strong and contain large and small letters, numbers, and special characters;
• A person cannot transfer their account to third parties;
• The user is responsible for keeping account login information confidential;
• If someone has gained unauthorized access to the profile, the player must immediately report this to customer support.

Betting rules: acceptance, calculation, and payment

In order for Lebanese bettors to have a problem-free betting experience, they must know some rules and follow them:

• Bets are accepted only from registered players;
• The bookmaker does not provide the opportunity for a person to adjust or completely cancel a bet if it has already been registered on the server;
• Betting is possible only with a positive account balance. In addition, the bet amount should not exceed the balance amount;
• Bets are accepted before the start of the match. The exception is events from the “Live” tab;
• Information about the date and time of the event is advisory in nature. The bookmaker is not responsible if this data is not current;
• The company may void a user’s bet if it is suspected that they have placed a bet on a known outcome;
• The bookmaker pays out winnings for a successful bet after the official results are announced;
• The player is responsible for checking the correctness of the accrued winnings. If it’s wrong, then they have 10 days to report it.

Deposit and withdrawal

Gamblers can only take part in games using real money. While on the site, they will make various financial transactions. Since accepting and processing payments is a serious matter, the company has established several rules:

• The gambler confirms that the funds used were obtained legally;
• The gamer will not attempt to reverse the transaction;
• 1win Lebanon does not accept transactions from friends’ or relatives’ financial accounts;
• The company does not accept cash payments;
• The player can only use those payment methods that are available on the gaming website;
• In order to screen transactions for money laundering or other financial crimes, casino security agents may ask the individual for a bank statement, a paid utility bill, or identification;
• To withdraw funds, the player must use the same payment method as for making a deposit;
• In order to withdraw money, a person must spend at least the entire deposit amount;
• The gambler is responsible for paying taxes on gambling.

Prohibited actions

To maintain a safe atmosphere on the site, the company establishes a list of prohibited actions that may lead to partial or complete blocking of the account. This includes:

• Conspiring with other gamers to defraud the casino;
• Using the website for fraud, money laundering, or terrorist financing;
• Uploading information to the site in such a volume that it may disrupt performance;
• Use of malicious software or viruses;
• Insulting other gamblers or company employees;
• Attempting to hack the security system in order to gain access to confidential information;
• Copying and distributing content that is intellectual property.

Customer Service

Terms and Conditions stipulates the circumstances in which Lebanese players can contact support. Such situations include:

• Registration questions;
• If the player does not agree with the terms of use of the site;
• If the user has colluded with someone or is committing fraudulent actions;
• If any claims or complaints arise regarding the operation of the site;
• Assistance in resolving controversial situations.

Users can email all their requests, and a support manager will review them promptly. Sometimes the support team may need more time to resolve the issue, for example, if additional facts need to be reviewed. If the manager cannot solve the problem, then it will be referred to the company management for consideration.